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Introduction

At times, customers may experience internet connectivity failures or other issues that impact their activity on Mzansi Bet. Our institution is committed to providing a safe, comfortable experience and therefore works to minimise player risks and losses in the event of network disconnections.

In such cases, the organisation is not responsible and cannot control network outages. For this reason, the management of Mzansi Bet has implemented a Disconnection Policy that outlines the principles and procedures to follow if internet service is interrupted.

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Main Policy Points

If players are disconnected from the network during a game, please note the following rules:

  • If disconnected from the network, the client must sign in to their account as soon as possible.
  • Players should recognise the potential risks associated with an Internet outage and consult their ISP on how to mitigate them.
  • If your internet connection is lost before your bet is confirmed, it will be void.
  • If the client placed a bet before the disconnection, it will remain valid. The results will be displayed once the client logs back into their account.
  • If the user is unsure whether the bet has been registered, they can contact the customer support service.

Rules for Specific Games

To ensure the disconnection policy is clear and transparent for all players, Mzansi Bet has established specific rules for certain games available on the website.

Live Baccarat

Please note the following rules for live baccarat:

  • If the internet connection was lost before the bet was placed, the bet is deemed invalid. In this case, no funds are deducted from the client’s account.
  • If the client successfully placed a bet before the network was disconnected, the bet will be deemed valid. The final amount will be calculated once the connection is restored.

Live roulette

The following rules govern live roulette betting:

  • If the registration process is not complete when the internet connection is lost, the player's balance remains unchanged and the bet is not counted.
  • If the client placed a bet on a number and it was accepted by the company, and the internet was then disconnected, the bet remains valid. The company will recalculate and credit the exact amount to the client’s account.

Live Andar Bahar

This game has two primary rules regarding network loss:

  • If you lost your internet connection before the bet was accepted, the bet is invalid. Your balance will remain unchanged.
  • If you placed a bet and the internet went offline afterwards, the bet will be honoured. The precise settlement calculation will be shown on the client’s invoice.

Online slots

Two rules apply if your connection drops during slots:

  • If you deposited funds but did not start the reel before your internet connection was interrupted, the bet is not valid. You will receive a refund.
  • If your connection drops after you activate the reel, the operator will honour the bet in full. Once reconnected, you will see the precise amount of the wager displayed.